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Patient Care Coordinator, Thousand Oaks

Job Description:

About YOU:

Do you enjoy helping people and changing lives?

Do you have a passion for customer service?

Do you enjoy taking ownership of problems to solve a customer’s need?

If you answered “yes” to these questions, then you may be just the candidate we’ve been looking for!


About Sonus:

Sonus Hearing Care Professionals is a leader in the hearing healthcare industry, and it’s our mission to provide excellence in hearing healthcare, one patient at a time. Our patient-centered approach means we put the patient first. We also take great pride in making positive contributions to the communities we serve.



·         Registering and scheduling patients.

·         Coordinating providers' schedules and ensuring the smooth and efficient flow of patient care.

·         Checking patients in and out.

·         Conducting insurance verification and obtaining authorizations.

·         Preparation of billing packets.

·         Collect and record payments while tracking revenue and completing daily accounting activities.

·         Daily opening and closing of the clinic.

·         Preparing bank deposits.

·         Balancing daily and monthly accounts and reporting data to corporate.

·         Verifying patient information and maintaining/filing patient charts.

·         Calling previous patients to get updates and schedule appointments.

·         Responsible for a variety of administrative tasks to include typing, filing, inventory, mail and verifying the status of and checking in hearing aids and repairs.



·         Bilingual (Spanish/English) preferred.

·         2 years customer service or front office experience preferred.

·         Good computer skills to include proficiency in Microsoft Word and Excel.

·         Strong customer service orientation and excellent organizational skills.

·         Excellent oral and written communication skills.

·         Basic understanding of accounting procedures and good math aptitude.

·         Detail-oriented and ability to manage multiple tasks within strict deadlines.

·         Ability to handle a busy office with interruptions, calls, and walk-ins while directing the flow of the office with efficiency and professionalism.



Monday through Friday; 8:30 am – 5:00 pm



This position is based out of Thousand Oaks, CA.


Job Type:

Full Time/Non-Exempt


Salary and Benefits Package:

·         $15.00 - $17.00 an hour D.O.E.

·         Medical, Dental, Vision, Life, Disability, 401(k) with Employer Matching

·         15 Paid Vacation Days

·         7 Paid Holidays

·         3 Paid Floating Holidays


A background check is required of the final candidate.


Serendipity Hearing, Inc. d.b.a. Sonus Hearing Care Professionals is an Equal Opportunity Employer.


Apply now by emailing your resume to Careers@Sonus.com or on Indeed.

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