Dispensing Audiologist - West Hills
To apply please email resume to firstname.lastname@example.org
The role of the Dispensing Audiologist is to provide hearing health care services of the highest quality to exceed external and internal customer expectations and to support the mission of Sonus Hearing Care Professionals. The Dispensing Audiologist is accountable for the success of an individual clinic or group of clinics.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· Provide both on and off-site testing, diagnostic evaluations, counseling, and patient care. Attend to both scheduled and walk-in patients.
· Report patient test results to originating referral source or appropriate staff member for tracking and documentation.
· Maintain all clinical records and charts as specified by senior management.
· Review and approve timecards and time-off requests for clinic staff by published payroll deadlines.
· Responsible to ensure the office is staffed and remains open during business hours.
· Sell hearing aids and accessories including batteries, special products, ALD'S, or any other product available through Sonus.
· Support clinic operations by conducting quality control analysis of incoming hearing aids and maintenance of test areas, equipment and supplies.
· On an ongoing basis, review Sonus clinical procedures, processes and systems and recommend improvements as necessary.
· Achieve the clinical operational variables and the monthly and annual goals set by Sonus.
· Perform all services and duties in a manner consistent with Sonus policies, procedures, processes, and quality standards.
· Participate in and ensure clinic teams complete the daily minimum calls and appointments in accordance with the published and signed event guidelines.
· Provide clinical support for corporate marketing initiatives.
· Develop and direct grassroots marketing and patient support programs.
· Set goals and provide training to meet customer service objectives.
· Conduct monthly staff meetings.
· Continue to develop professionally through attending continuing education opportunities and reading professional publications.
· Assist with clinic organization and efficient operations.
· Assists with the supervision and training of Audiologists, and Hearing Aid Dispensers.
· Serves in a lead capacity as a resource to other associates working in the same clinic(s).
· Provides management, policy/practice support to Director of Practice Development on an as needed basis.
· Perform other duties as assigned.
This position will oversee and manage the completion and quality of the work they assign to Patient Care Coordinators, Dispensing or Diagnostic Audiologists, and Hearing Aid Dispensers.
· Must be familiar with PC’s and conventional software packages.
· Excellent interpersonal skills that allow effective working relationships with a wide range of patients, colleagues, and vendors.
· Strong customer service orientation.
· Good problem-solving skills.
· Excellent organizational skills.
· Ability to effectively train others.
· Demonstrated ability to recommend, develop and implement initiatives to improve Sonus operations and increase market share.
· Demonstrated ability to generate appropriate annual revenue targets.
Required Education and Experience
Experience and education requirements may be adjusted where necessary in response to labor market constraints.
· A minimum of 5 years diagnostic and/or dispensing experience.
· Hearing Aid Dispensing license (must be current).
· Previous supervisory or management experience preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Job Type: Full-time
Salary: $70,000.00 - $90,000.00 per year
Employee assistance program
Flexible spending account
Paid time off
8 hour shift
Monday to Friday
Supplemental pay types:
Ability to commute/relocate:
West Hills, CA: Reliably commute or planning to relocate before starting work (Required)
Work Location: One location