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Patient Care Coordinator - Los Angeles

Job description

To apply please email your resume to

About Sonus:

Sonus Hearing Care Professionals is a leader in the hearing healthcare industry, and it’s our mission to provide excellence in hearing healthcare, one patient at a time. Our patient-centered approach means we put the patient first. We also take great pride in making positive contributions to the communities we serve.

About the Patient Care Coordinator Position:

The Patient Care Coordinator (PCC) is the first point of contact and demonstrates professionalism by using a patient centered approach of building trust, meeting needs and delivering solutions through recognizing the needs and opportunities that exists. The PCC responds to questions regarding advertising promotions, learn to recognize a potential “opportunity” and facilitate smooth patient flow and services to the customer. They support the clinical staff by scheduling appointments and handling administrative processing and record- keeping. PCCs support the mission of Sonus by demonstrating excellent customer care and incorporating telemarketing and customer retention calls as needed.

Position Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Registering and scheduling patients.

  • Coordinating providers' schedules and ensuring the smooth and efficient flow of patient care.

  • Checking patients in and out.

  • Conducting insurance verification and obtaining authorizations.

  • Preparation of billing packets.

  • Collect and record payments while tracking revenue and completing daily accounting activities.

  • Daily opening and closing of the clinic.

  • Preparing bank deposits.

  • Balancing daily and monthly accounts and reporting data to corporate.

  • Verifying patient information and maintaining/filing patient charts.

  • Calling previous patients to get updates and schedule appointments.

  • Responsible for a variety of administrative tasks to include typing, filing, inventory, mail and verifying the status of and checking in hearing aids and repairs.

  • Perform other duties as assigned.

Required Skills:

  • Ability to operate PC based software programs or data base management systems

  • Knowledge of computers, faxes, printers and all other equipment.

  • Proficient in MS Office programs (i.e. Word, Excel, Outlook, Access and PowerPoint).

  • Must possess strong organizational skills and be detail oriented.

Required Education and Experience

Experience and education requirements may be adjusted where necessary in response to labor market constraints.

  • Bilingual (Spanish/English) preferred.

  • 2 years customer service or front office experience preferred.

  • Good computer skills to include proficiency in Microsoft Word and Excel.

  • Strong customer service orientation and excellent organizational skills.

  • Excellent oral and written communication skills.

  • Basic understanding of accounting procedures and good math aptitude.

  • Detail-oriented and ability to manage multiple tasks within strict deadlines.

  • Ability to handle a busy office with interruptions, calls, and walk-ins while directing the flow of the office with efficiency and professionalism.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Expected Hours of Work:

This is a full-time position. Standard days of work are Monday through Friday and hours of work are from 8:30 am - 5:00 pm.

Salary and Benefits Package:

  • $16.00 - $18.00 an hour D.O.E.

  • Medical, Dental, Vision, Life, Disability, 401(k) with Employer Matching

  • 15 Paid Vacation Days

  • 7 Paid Holidays

  • 6 Paid Sick Days

A background check is required of the final candidate.

Serendipity Hearing, Inc. d.b.a. Sonus Hearing Care Professionals is an Equal Opportunity Employer.

Job Type: Full-time

Salary: $16.00 - $18.00 per hour



  • 401(k)

  • 401(k) matching

  • Dental insurance

  • Health insurance

  • Life insurance

  • Paid time off

  • Vision insurance




  • 8 hour shift

  • Day shift

  • Monday to Friday


Ability to commute/relocate:


  • Pasadena, CA 91105: Reliably commute or planning to relocate before starting work (Required)




  • Customer service: 1 year (Preferred)




  • Spanish (Required)


Work Location: One location

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