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Patient Care Coordinator - El Cajon

Job description

To apply please email your resume to

About Sonus:

Sonus Hearing Care Professionals is a leader in the hearing healthcare industry, and it’s our mission to provide excellence in hearing healthcare, one patient at a time. Our patient-centered approach means we put the patient first. We also take great pride in making positive contributions to the communities we serve. At Sonus, it’s our mission to provide excellence in hearing healthcare. It is our commitment to ensure that our patients have access to top-quality audiologists and hearing care professionals.

We are looking for an individual to uphold these standards while supporting the clinical staff by scheduling appointments and handling administrative processing and record- keeping. PCCs support the mission of Sonus by demonstrating excellent customer care and incorporating telemarketing and customer retention calls as needed.

Position Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

  • Registering and scheduling patients. Checking patients in and out.

  • Coordinating providers' schedules and ensuring the smooth and efficient flow of patient care.

  • Conducting insurance verification and obtaining authorizations.

  • Preparation of billing packets and bank deposits

  • Collect and record payments while tracking revenue and completing daily accounting activities.

  • Balancing daily and monthly accounts and reporting data to corporate.

  • Verifying patient information and maintaining/filing patient charts.

  • Calling previous patients to get updates and schedule appointments.

  • Perform other duties as assigned.


Required Skills:

  • Experience and education requirements may be adjusted where necessary in response to labor market constraints.

  • Bilingual (Spanish/English) preferred.

  • 1 year customer service or front office experience preferred.

  • Strong customer service orientation

  • Excellent oral and written communication skills.

  • Ability to operate PC based software programs or data base management systems.

  • Knowledge of computers, faxes, printers, and all other equipment.

  • Proficient in MS Office programs (i.e. Word, Excel, Outlook, Access and PowerPoint) and internet browsers (Chrome, Internet Explorer, etc.)

  • Must possess strong attention to detail, organizational skills, and the ability to multitask.

  • Basic understanding of accounting procedures and good math aptitude.

  • Ability to handle a busy office with calls and walk-ins while directing the flow of the office with efficiency and professionalism.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

A background check is required of the final candidate.

Serendipity Hearing, Inc. d.b.a. Sonus Hearing Care Professionals is an Equal Opportunity Employer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Job Type: Full-time

Salary: $16.00 - $18.00 per hour


  • 401(k)

  • 401(k) matching

  • Bereavement leave

  • Dental insurance

  • Employee discount

  • Health insurance

  • Life insurance

  • On-the-job training

  • Paid sick time

  • Paid time off

  • Vision insurance


  • 8 hour shift

  • Day shift

  • Monday to Friday

  • No weekends


  • Customer service: 1 year (Required)

  • Medical terminology: 1 year (Preferred)

  • Computer skills: 1 year (Preferred)

Language: Spanish (Preferred)

Work Location: In person

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